Privacy Policy

1. Data Controller

2. Data We Collect

2.1 Data provided directly

• Contact form: Name, email, phone (optional), company (optional), message
• Live chat: Name, email, conversation content
• WhatsApp: Phone number, sent messages

2.2 Automatically collected data

• Browsing data: Pages visited, time on site, traffic source
• Technical data: IP address, browser type, operating system, device
• Cookies: Session identifiers, user preferences

3. Purposes of Processing

Your personal data will be used to:

• Respond to your inquiries and information requests
• Send quotes for requested services
• Improve the browsing experience on our website
• Perform statistical analysis of site usage
• Comply with applicable legal obligations
• Send commercial communications (only with prior consent)

4. Third-Party Services

We use third-party services that may have access to certain personal data:

5. Cookies and Similar Technologies

Our website uses cookies to enhance your experience. The types of cookies we use include:

• Essential cookies: Necessary for basic site functionality
• Analytics cookies: Google Analytics for usage statistics
• Functionality cookies: Remember language preferences

You can manage your cookie preferences through your browser settings.

6. Your Rights (ARCO)

In accordance with Colombian Law 1581 of 2012, you have the following rights:

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Contact data: 2 years from the last interaction
• Chat conversations: 1 year
• Browsing data: 26 months (Google Analytics)
• Contractual data: 10 years (legal requirement)

8. Information Security

We implement technical and organizational security measures to protect your data:

• Secure connection via HTTPS/TLS
• Restricted access to personal data
• Service providers with recognized security standards
• Periodic review of security measures

9. International Transfers

Some of our service providers are located outside Colombia. By using our website, you agree that your data may be transferred to:

• United States: Google (Analytics, Fonts), Meta (WhatsApp)

These providers have data protection policies and contractual clauses that ensure an adequate level of protection.

10. Minors

Our services are aimed at businesses and professionals. We do not intentionally collect data from individuals under 18 years of age. If you become aware that a minor has provided personal data, please contact us so we can proceed with its deletion.

11. Changes to This Policy

We may update this privacy policy periodically. Any changes will be published on this page with the last updated date. We recommend reviewing this policy regularly.

12. Contact and Complaints

For any inquiries related to this policy or the processing of your data: